Atlassian's CSV import for Jira Service Management updates customers and organizations that already exist. It cannot create them. This app creates them in bulk and links them to organizations and service desks.
Coming soon
Contact Cody LabsCustomer & Organization Importer for Jira Service Management is a Jira Cloud app, built on Atlassian Forge and published by Cody Labs. Upload an Excel or CSV file of customers. The app creates missing customers and organizations, adds customers to organizations, and adds customers and organizations to service desks. A dry run shows what every row would do before anything is written. The importer lives on a Jira administration page because creating customers needs Jira Administrator permission. It calls Jira as you, from your browser, through Atlassian's Forge bridge. We operate no servers and never receive your customer data. See the privacy policy for details.
Creates customers by email and display name, creates organizations, and adds customers to organizations. Existing customers are never modified.
Adds customers and organizations to service desks named by project key.
Each row is classified before any write. A row with any error does nothing, so no row is half applied.
The import re-reads the site and re-plans before writing, so running the same file again creates nothing new. A result report downloads as CSV.
Once installed, the app appears on a Jira administration page. It needs Jira Administrator permission, the same permission Jira requires to create customers.
Columns are Email, Display name, Organization(s) separated by semicolons, and Service desk(s) as project keys. Headers are auto-mapped and can be overridden.
Every row is classified, and errors such as an invalid or duplicate email or an unknown service desk are listed. Download the dry run as CSV if you want to review it elsewhere.
The import runs in short chunks with a pause between them, retrying on rate limits. Download the per-row results when it finishes.
Atlassian's import updates customers and organizations that already exist. It does not create them. This app creates them.
No. The file is parsed in your browser and every call goes from the browser to Atlassian through the Forge bridge. The app has no backend and no storage.
Nothing new is created. The importer re-reads the site and re-plans before it writes.
Billing and licensing run through Atlassian. The price is set in the Atlassian Marketplace listing when it is published.