Privacy Policy

← Customer & Organization Importer for Jira Service Management

Customer & Organization Importer for Jira Service Management, published by Cody Labs. Effective 9 November 2026.

Customer & Organization Importer for Jira Service Management (the "app") is a Forge app that bulk-creates Jira Service Management customers and organizations from an Excel or CSV file. It is an Atlassian Forge app and runs on Atlassian infrastructure. Cody Labs operates no server for the app and does not receive, store, or transmit your Jira Service Management data, your files, or your credentials.

Information the app accesses

• Your customer file: emails, display names, organization names, and service desk keys, parsed in your browser.
• Jira Service Management data: existing customers, organizations, and service desks, read and written through the Jira REST API as the current user (scopes: manage:servicedesk-customer, read:servicedesk-request, read:jira-user).

Where your data goes

From your browser to your own Atlassian site, through the Forge bridge. The app has no backend. Cody Labs operates no server, database, or analytics endpoint, and neither Cody Labs nor any third party receives customer emails or names.

What we store, and where

Nothing. The app has no backend and no storage. Result and dry-run reports are generated in your browser and saved to your device.

Billing

Licensing and billing run through the Atlassian Marketplace. Atlassian handles pricing, checkout, and payment details. Cody Labs never receives your payment information.

Data retention & deletion

Because the app stores nothing and we operate no systems of our own, there is nothing for us to retain or delete. Customers and organizations the app creates are ordinary Jira Service Management records under your control.

Third-party services

• Atlassian: the app runs on Forge and calls the Jira REST API. See Atlassian's privacy policy.

Changes

We may update this policy. Material changes will be reflected by the effective date above.

Contact

Questions about this policy: [email protected].

Atlassian, Jira, and Jira Service Management are trademarks of Atlassian. Microsoft Excel is a trademark of Microsoft Corporation. This app is independent and not affiliated with or endorsed by Atlassian or Microsoft.