← Customer & Organization Importer for Jira Service Management
Customer & Organization Importer for Jira Service Management, published by Cody Labs. Effective 9 November 2026.
By installing or using Customer & Organization Importer for Jira Service Management (the "app"), you agree to these Terms. If you do not agree, do not use the app.
The app creates Jira Service Management customers and organizations from an Excel or CSV file, adds customers to organizations, and adds customers and organizations to service desks. It runs inside Jira as a Forge app, as the signed-in user, with that user's permissions.
The app is distributed through the Atlassian Marketplace with a free trial and paid per-user licensing. Pricing, billing, and refunds are handled by Atlassian under the Atlassian Marketplace terms.
The app acts with your Jira account's permissions and cannot exceed them. Importing creates real customer and organization records: the app shows a dry run of every row before anything is written, and you are responsible for reviewing it and for the records you choose to create. You must have the right to add the people in your file to your service desks.
Do not use the app to violate any law, infringe others' rights, exceed Atlassian's API terms, or attempt to disrupt or reverse-engineer the service beyond what applicable law permits.
The app is provided "as is," without warranties of any kind. We do not warrant that it will be uninterrupted or error-free, or that results will be complete or accurate in every case. It depends on the Jira platform and APIs, which we do not control.
To the maximum extent permitted by law, Cody Labs is not liable for any indirect, incidental, or consequential damages, or for data loss, arising from use of the app. Our total liability is limited to the amount you paid in the twelve months before the claim.
You or your Jira site administrator may uninstall the app at any time. We may suspend or discontinue the app with reasonable notice where practicable.
We may update these Terms. Material changes will be reflected by the effective date above. Continued use after changes constitutes acceptance.
These Terms are governed by the laws of Australia, without regard to conflict-of-law rules.
Atlassian, Jira, and Jira Service Management are trademarks of Atlassian. Microsoft Excel is a trademark of Microsoft Corporation. This app is independent and not affiliated with or endorsed by Atlassian or Microsoft.