Zendesk Exporter, published by Cody Labs. Effective 20 July 2026.
Zendesk Exporter (the “add-on”) moves your Zendesk ticket data into your own Google Sheets. This policy explains what the add-on accesses and how that data is handled. The short version: your data flows directly between your Zendesk account and your Google Sheet — Cody Labs operates no servers and never receives, stores, or transmits your ticket data or your Zendesk credentials.
spreadsheets.currentonly scope). The add-on cannot see your other files in Google Drive.All processing happens inside Google’s Apps Script runtime, in your Google account. Ticket data is fetched from your Zendesk instance and written into your spreadsheet. It is not sent to Cody Labs or any third party. We have no database and no server that could receive it.
Your Zendesk credentials are stored using Google’s PropertiesService (user properties), scoped to your Google account. They are never written into the spreadsheet and are not visible to other people you share the sheet with. They remain until you disconnect or uninstall the add-on, at which point they are removed.
If you enter a license key to unlock paid features, the add-on sends only that license key and a product identifier to our payment processor, Gumroad, to confirm your subscription is active. No ticket data or Zendesk credentials are involved. See Gumroad’s privacy policy.
The add-on’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. We do not use Google user data for advertising, and we do not sell it or transfer it to third parties except as needed to provide the add-on’s core functionality (which, as described above, involves no transfer to us at all).
Because we store nothing on our own systems, there is nothing for us to retain or delete. Credentials and settings live in your Google account’s add-on storage and are removed when you disconnect or uninstall. Ticket data lives in your spreadsheet, under your control.
We may update this policy; material changes will be reflected by the effective date above.
Questions about this policy: [email protected].
Zendesk is a trademark of Zendesk, Inc. Google Sheets is a trademark of Google LLC. This add-on is independent and not affiliated with or endorsed by either.