Zendesk Exporter, published by Cody Labs. Effective 20 July 2026.
Zendesk Exporter (the “add-on”) moves your Zendesk ticket data into your own Google Sheets. This policy explains what the add-on accesses and how that data is handled. The short version: your data flows directly between your Zendesk account and your Google Sheet — Cody Labs operates no servers and never receives, stores, or transmits your ticket data or your Zendesk credentials.
spreadsheets.currentonly scope). The add-on cannot see your other files in Google Drive.All processing happens inside Google’s Apps Script runtime, in your Google account. Ticket data is fetched from your Zendesk instance and written into your spreadsheet. It is not sent to Cody Labs or any third party. We have no database and no server that could receive it.
Your Zendesk credentials are stored using Google’s PropertiesService (user properties), scoped to your Google account. They are never written into the spreadsheet and are not visible to other people you share the sheet with. They remain until you disconnect or uninstall the add-on, at which point they are removed.
If you enter a license key to unlock paid features, the add-on sends only that license key and the Cody Labs organization identifier to our payment processor, Polar, to confirm your subscription is active. No ticket data or Zendesk credentials are involved. See Polar’s privacy policy.
The add-on keeps aggregate counts of six one-time milestones in Google Apps Script Properties: install, first connection, first successful run, free-limit reached, checkout opened, and license activation. The counters contain no account identifier, email, credentials, ticket data, spreadsheet content, or license key. Per-user markers in your Google account prevent duplicate counting and ensure a Marketplace review is requested only after the first successful import.
The only Google user data the add-on accesses is the content of the single Google Sheets spreadsheet you open it in, through the spreadsheets.currentonly scope. It uses that data for one purpose only: to write the Zendesk tickets, fields, and user names you choose to import — plus status notes and a run log — into that same spreadsheet, and to read back the cells it previously wrote so it can update or resume an import you have set up. The add-on:
spreadsheets.currentonly scope makes this technically impossible);The add-on’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.
We protect your data — including any sensitive data — with the following mechanisms:
PropertiesService user-property store — encrypted at rest by Google and scoped to your own Google account. They are never written into the spreadsheet and are never exposed to other people you share the sheet with.spreadsheets.currentonly, script.container.ui, and script.external_request scopes, so it can only ever touch the active spreadsheet and the endpoints described above — never your wider Google Drive or account.Because we store nothing on our own systems, there is nothing for us to retain or delete. Credentials and settings live in your Google account’s add-on storage and are removed when you disconnect or uninstall. Ticket data lives in your spreadsheet, under your control.
We may update this policy; material changes will be reflected by the effective date above.
Questions about this policy: [email protected].
Zendesk is a trademark of Zendesk, Inc. Google Sheets is a trademark of Google LLC. This add-on is independent and not affiliated with or endorsed by either.