Privacy Policy

← Bulk Importer for Zendesk

Bulk Importer for Zendesk, published by Cody Labs. Effective 26 July 2026.

Bulk Importer for Zendesk (the "add-on") pushes users, organizations, and ticket data from your own Google Sheets into your own Zendesk account. This policy explains what the add-on accesses and how that data is handled. The short version: your data flows directly between your spreadsheet and your Zendesk account — Cody Labs operates no servers and never receives, stores, or transmits your data or your Zendesk credentials.

Information the add-on accesses

• Zendesk credentials you provide — your subdomain, agent email, and API token, used to authenticate to the Zendesk REST API on your behalf.
• Zendesk reference data — organizations, ticket forms, groups, agents, and custom field definitions, fetched to populate template dropdowns and validate rows.
• Zendesk user, organization, and ticket data — the records your template rows create or update, and the results Zendesk returns for each push.
• The active Google Spreadsheet — only the spreadsheet you run the add-on in (via the restricted spreadsheets.currentonly scope). The add-on cannot see your other files in Google Drive.

Where your data goes

All processing happens inside Google's Apps Script runtime, in your Google account. Rows you enter are validated against your live Zendesk account and pushed to it; results are written back into your spreadsheet. It is not sent to Cody Labs or any third party. We have no database and no server that could receive it.

How your credentials are stored

Your Zendesk credentials are stored using Google's PropertiesService (user properties), scoped to your Google account. They are never written into the spreadsheet and are not visible to other people you share the sheet with. They remain until you disconnect or uninstall the add-on, at which point they are removed.

License verification

If you enter a license key to unlock paid features, the add-on sends only that license key and a product identifier to our payment processor, Gumroad, to confirm your subscription is active. No Zendesk data or credentials are involved. See Gumroad's privacy policy.

How the add-on uses Google user data

The only Google user data the add-on accesses is the content of the single Google Sheets spreadsheet you open it in, through the spreadsheets.currentonly scope. It uses that data for one purpose only: to read the rows you enter so it can validate and push them to Zendesk, and to write validation notes, results, deep links, and an activity log back into that same spreadsheet. The add-on:

• never reads or writes any other file in your Google Drive (the spreadsheets.currentonly scope makes this technically impossible);
• never uses your Google user data for advertising, profiling, or training any model;
• never sells your Google user data or shares it with third parties; and
• never transmits it to Cody Labs or any external server — all processing runs inside Google's Apps Script runtime under your own account.

The add-on's use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

Data protection & security

We protect your data — including any sensitive data — with the following mechanisms:

• Encryption in transit: every network request (to the Zendesk REST API, and to Gumroad for license checks) is made over encrypted HTTPS/TLS.
• Encrypted, isolated credential storage: your Zendesk subdomain, agent email, and API token are held in Google's PropertiesService user-property store — encrypted at rest by Google and scoped to your own Google account. They are never written into the spreadsheet and are never exposed to other people you share the sheet with.
• Least-privilege access: the add-on requests only the narrow spreadsheets.currentonly, script.container.ui, and script.external_request scopes, so it can only ever touch the active spreadsheet and the endpoints described above — never your wider Google Drive or account, and no scheduled triggers.
• No developer-side attack surface: Cody Labs runs no servers and no database, so your Google user data and your Zendesk data are never received, stored, or processed on our systems — there is no back-end that could be breached.
• Immediate revocation: disconnecting or uninstalling the add-on deletes the stored credentials and revokes its access straight away.

Data retention & deletion

Because we store nothing on our own systems, there is nothing for us to retain or delete. Credentials and settings live in your Google account's add-on storage and are removed when you disconnect or uninstall. Pushed data lives in your Zendesk account and your spreadsheet, under your control.

Third-party services

• Zendesk — your own Zendesk account, accessed with the credentials you supply.
• Gumroad — used only to verify license keys for paid subscriptions.

Changes

We may update this policy; material changes will be reflected by the effective date above.

Contact

Questions about this policy: [email protected].

Zendesk is a trademark of Zendesk, Inc. Google Sheets is a trademark of Google LLC. This add-on is independent and not affiliated with or endorsed by either.