Freshdesk's built-in ticket export drops conversations and private notes. This app exports tickets to a styled .xlsx with the full conversation history included — on demand, or on a daily/weekly schedule delivered straight to your inbox.
Install from Freshworks MarketplaceFreshdesk Full-Fidelity Ticket Exporter is a Freshworks Marketplace app published by Cody Labs. It runs entirely on Freshworks' own serverless platform — export a filtered set of tickets on demand from a full-page app inside Freshdesk, or save a recurring daily or weekly schedule that emails a fresh workbook automatically. Every export includes a linked Conversations sheet covering both public replies and private notes, something Freshdesk's own UI export and Admin Account Export both omit or mangle. Your ticket data is processed inside Freshworks' infrastructure and delivered directly to your browser or your inbox — Cody Labs operates no servers of its own. See the privacy policy for full details.
Public replies and private notes, both included and clearly distinguished — not just the ticket fields.
Export a filtered view instantly, or save a daily/weekly schedule that emails a fresh workbook automatically.
Export exactly the tickets you need, not an all-or-nothing account dump.
A real Excel workbook with formatted sheets, not a flat CSV.
No — the built-in UI export and Admin Account Export both drop or don't cleanly separate conversation replies and private notes. This app is built specifically to close that gap.
You save a schedule with a cadence and recipient list. Freshworks' own scheduler triggers a serverless job that rebuilds the workbook and emails it as an attachment via SendGrid.
No. It is an independent app published by Cody Labs. Freshdesk is a trademark of Freshworks Inc.