Terms of Service

Zendesk Exporter for Google Sheets, published by Cody Labs. Effective 20 July 2026.


1. Acceptance

By installing or using Zendesk Exporter for Google Sheets (the “add-on”), you agree to these Terms. If you do not agree, do not use the add-on.

2. What the add-on does

The add-on imports Zendesk ticket data into Google Sheets, on demand or on a schedule, using Zendesk API credentials you provide. It runs within Google’s Apps Script platform.

3. Plans and billing

A free plan allows one saved query with manual refresh. The Pro plan (A$15/month, billed in Australian dollars) unlocks unlimited saved queries and automatic hourly, daily, and weekly refresh. Paid subscriptions are sold and billed through Gumroad; their terms and refund policy apply to payment. You unlock Pro features by entering the license key issued at purchase.

4. Your Zendesk account

You are responsible for your Zendesk credentials and for using the add-on within Zendesk’s API terms and rate limits. You must have the right to access and export the ticket data you import.

5. Acceptable use

Do not use the add-on to violate any law, infringe others’ rights, or attempt to disrupt or reverse-engineer the service beyond what applicable law permits.

6. Disclaimer of warranties

The add-on is provided “as is,” without warranties of any kind. We do not warrant that it will be uninterrupted, error-free, or that exported data will be complete or accurate in every case. It depends on third-party services (Zendesk, Google, Gumroad) that we do not control.

7. Limitation of liability

To the maximum extent permitted by law, Cody Labs is not liable for any indirect, incidental, or consequential damages, or for data loss, arising from use of the add-on. Our total liability is limited to the amount you paid in the twelve months before the claim.

8. Termination

You may stop using and uninstall the add-on at any time. We may suspend or discontinue the add-on, or a plan, with reasonable notice where practicable.

9. Changes

We may update these Terms; material changes will be reflected by the effective date above. Continued use after changes constitutes acceptance.

10. Governing law

These Terms are governed by the laws of Australia, without regard to conflict-of-law rules.

11. Contact

[email protected]


Zendesk is a trademark of Zendesk, Inc. Google Sheets is a trademark of Google LLC. This add-on is independent and not affiliated with or endorsed by either.